Privacy Policy
The short version: we process call transcripts to generate structured sales intelligence. Talqo does not retain transcripts after analysis — processed then discarded; items awaiting processing are auto-purged within 30 days. We keep only the structured output. Our AI subprocessor Anthropic processes transcripts under a DPA and EU SCCs; transcripts are retained by Anthropic for up to 30 days (longer only if flagged for trust & safety review), never used for training. Stored data lives on EU servers. You can request export or deletion of your data at any time.
Talqo is a sales intelligence platform operated by Chad Kalik, registered in Denmark (CVR: 39829630). We are the data controller for personal data collected through talqo.dk and the data processor for personal data submitted through the Talqo platform by our customers.
Contact: hello@talqo.dk
We collect different types of data depending on how you interact with Talqo.
If you submit a demo request on talqo.dk: We collect your name, company name, work email, and role. This is used solely to respond to your request. Legal basis: legitimate interest (Article 6(1)(f) GDPR).
If you use the Talqo platform:
- Account data — your name, email address, and role within your organisation. Used to provide access and personalise your experience.
- Call transcripts — submitted by you for analysis. Talqo does not retain transcripts after analysis — processed then discarded; items awaiting processing are auto-purged within 30 days. Processed by our AI subprocessor Anthropic under a DPA and EU SCCs; retained by Anthropic for up to 30 days (longer only if flagged for trust & safety review), never used for training. Legal basis: contract performance (Article 6(1)(b) GDPR).
- Structured output — the call summary, scores, action items, and coaching notes generated from your transcript. This is the core output of the service and is retained in your account until you delete it or your account is closed.
- Usage metadata — timestamps of logins and analyses. Used for security and service improvement.
- We do not use cookies for tracking or advertising on talqo.dk
- We do not collect payment card data directly (handled by payment processors if applicable)
- We do not seek or intentionally collect special category data (health, religion, political views, etc.). Because transcripts are of real conversations, such details could in principle be mentioned in passing by a participant; if they are, we do not use them, and they are discarded with the rest of the transcript after analysis (never stored)
- We do not sell, share, or use your data for marketing purposes
When you submit a call transcript, it is transmitted via TLS encryption to our AI processing provider (Anthropic) under a DPA and EU Standard Contractual Clauses. It is used to generate structured output, then discarded; transcripts are retained by Anthropic for up to 30 days (longer only if flagged for trust & safety review), never used for training.
For customers who require full EU data residency, an Azure OpenAI option is available (opt-in per company): transcripts are processed by your own Azure OpenAI deployment — EU-region processing when configured as Regional-EU or EU Data Zone — and transit only Talqo's EU (Frankfurt) infrastructure. See our subprocessors page.
We do not read, review, or use the content of your transcripts for any purpose other than generating your structured output.
All stored data lives on servers in Frankfurt, Germany (EU); we use Render Inc. for hosting.
In the default configuration, transcripts are transmitted to our AI subprocessor Anthropic (US) for processing, then discarded — the one transfer outside the EEA. It is covered by a DPA and EU Standard Contractual Clauses; transcripts are retained by Anthropic for up to 30 days (longer only if flagged for trust & safety review), never used for training.
| Processor | Purpose | Location |
|---|---|---|
| Render Inc. | Application hosting and data storage | EU — Frankfurt, Germany |
| Anthropic PBC | AI transcript processing (API, under DPA + SCCs) | US — covered by SCCs |
| Microsoft Azure OpenAI | Alternative AI processing, opt-in per company — the customer's own Azure deployment (region/type customer-controlled) | EU — customer-controlled deployment |
| Resend | Transactional email (password resets, demo replies) — name and email only | US — covered by SCCs |
Our full subprocessor list, with transfer mechanisms, is on our subprocessors page. An Azure OpenAI option is available for customers requiring full EU data residency — contact hello@talqo.dk to enable it.
| Data type | Retention period |
|---|---|
| Raw call transcripts | Not retained after analysis — processed then discarded; items awaiting processing auto-purged within 30 days. Retained by Anthropic for up to 30 days (longer only if flagged for trust & safety review), never used for training |
| Structured call output | Retained until you delete it or your account is closed |
| Account data | Retained for the account lifetime plus 12 months |
| Demo request submissions | Deleted within 12 months if no commercial relationship follows |
| Usage metadata | Retained for 90 days for security purposes |
Under GDPR Articles 15–22, you have the following rights:
- Right of access — you can request a copy of all personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data
- Right to data portability — you can request your data in a structured, machine-readable format
- Right to restriction — you can ask us to restrict processing in certain circumstances
- Right to object — you can object to processing based on legitimate interests
To exercise any of these rights, contact hello@talqo.dk. We respond within one month. There is no charge for reasonable requests. If you use Talqo through your employer, your employer is the data controller — we forward your request to them and assist per our data processing agreement.
You also have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet) at datatilsynet.dk.
We implement appropriate technical and organisational measures to protect your data, including TLS encryption in transit, access controls and role-based permissions, and secure session tokens with session expiry. All staff with data access are bound by confidentiality obligations.
We may update this policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify active users by email.
For any privacy-related questions, data subject requests, or to request our Data Processing Agreement, contact:
Chad Kalik — Talqo
hello@talqo.dk
talqo.dk